e-Learning
Embedded Files
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Tools used: Articulate Storyline, Canva, Paint, and Google Docs.
Additional deliverable: Design Doc | Storyboard | Job Aid
Audience: Retired people or those that want to volunteer in their community.
Problem: Heartfelt Home Deliveries (HHD) organizations struggle to get volunteers because people are not aware of the needs of their clients or how little time it takes to volunteer. Community members are hesitant to volunteer as they don’t know the expectations of HHD. This behavior has resulted in a lack of volunteers available to assist in necessary processes to get meals out to clients in need.
Solution:
Management observed that this training has significantly improved the numbers of volunteers who feel more comfortable and confident concerning expectations when volunteering.
Highlights: Information markers | Scenario based interactions | Freeform interactives
Process:
Through a collaborative effort with local management and existing volunteers who worked as subject matter experts, we identified the cause of the reluctance and provide volunteer-relevant training using the ADDIE model. Their experience and insights were invaluable in targeting issues of concern, making this a team effort. Through conversations with the local site manager, I learned that it is a struggle on a daily basis to get volunteers for delivering meals. As a result, I created a course with an overarching scenario between a HHD staff member and a volunteer. The course introduces the learner to the various issues that a volunteer may encounter that could impact HHD clients’ health and well-being. This course creates an engaging and relevant learning experience.
Evaluation:
Kirkpatrick's Level 2: Learners evaluated their understanding throughout the training by completing knowledge checks and assessments in the module.
Kirkpatrick's Level 3: Management measured the impact of this training using on-the-job observation and interviews, as well as volunteer and client surveys.
Audience:
New employees that are likely to lack confidence in the workplace.
Problem:
Employees lack strategies to appropriately communicate alternate ideas and differences of opinion in the workplace. Through interactive experiences and learning focused on emotional intelligence strategies, employees learn how to interact in a less stressful and more confident approach to communicating in the workplace.
Solution: Management reports that this training has created more confidence in employess, while providing them with tools and solutions that increase workplace interaction.
Highlights: Tabbed interactions | Flipcards | Drag and Drop | Carousel
Process: Exploring Emotional Intelligence is an e-learning module created to train employees how to communicate in a way that reduces conflict and stress in the workplace. Employees learn to recognize triggers that cause stress in the workplace, establish stress management actions, and develop coping strategies for handling workplace stressors.I created this comprehensive training course to introduce information about emotional intelligence and foster a more positive and productive work environment. Utilizing the ADDIE model, I was able to develop a course that was relevent and comprehensive. This training course presents the information using content grouping, scaffolded multileveled applications, job-specific examples, interactive experiences, and comprehensive knowledge checks. It has provided employees with the tools to use better communication and coping skills for workplace effectiveness. This newfound knowledge has boosted their self-confidence and improved workplace interactions.
Evaluation:
Kirkpatrick's Level 2: Learners evaluated their understanding throughout the training by utilizing knowledge checks and assessments in the module.
Kirkpatrick's Level 3: Management measured the impact of this training using on-the-job observation and interviews, as well as climate surveys completed by employees.
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